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Insights
Insights, articles, updates, and our thoughts on the evolving landscape of authentication, payments, and everything in between.
Digital wallets + CPoI®: What merchants and consumers need to know
Just a decade ago, most of us couldn’t fathom leaving home without a wallet or purse. Yet, digital wallets are making this a reality for...
Justin Pike
May 83 min read
Why some industries are flagged as high risk, and how CPoI® changes everything
There are a range of industry sectors such as online gaming, gambling, adult entertainment, cryptocurrency, travel and ticketing that are...
Justin Pike
May 82 min read
Burbank to the rescue! How CPoI® can reduce the payments industry’s environmental footprint
A key topic of conversation lately is the significant consumption of energy used by AI systems and how it has become a significant...
Justin Pike
Feb 124 min read
Consumers, phones, payments, and fraud - a perfect storm for disruption.
When I talk about Burbank’s CPoI ® , one of the questions I am sometimes asked, is Will consumers tap their cards on their phones?   ...
Justin Pike
Dec 3, 20243 min read
Dynamic pricing and false positives – a potential CX disaster
Dynamic (or surge) pricing is the automated adjustment of prices according to fluctuations in demand. Typically, the price is increased...
Justin Pike
Nov 4, 20244 min read
False Positives: The big problem you don’t know you have
Any merchant who sells online knows about payments fraud and chargebacks. This is a significant global issue costing over $40 billion a...
Justin Pike
Oct 8, 20243 min read
Combatting fraud: Why AI is costing online merchants more than fraud (and how to solve this)
Yes, you read the headline correctly. AI is indeed causing online merchants to lose more money than fraud. Ten times more, to be exact....
Justin Pike
Oct 3, 20244 min read
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